Search availability
Search availability

Terms of stay

ACCOMMODATION AGREEMENT

Scope of application

Article 1

  1. Accommodation contracts between the Hotel and guests and related agreements shall be governed by these terms; matters not provided herein shall be governed by laws or generally established customs.
  2. When the Hotel agrees to a special arrangement that does not contravene laws or customs, that arrangement takes precedence over the preceding paragraph.

Application for accommodation

Article 2

  1. Persons wishing to apply for an accommodation contract shall notify the Hotel of the following.
    (1) Guest name
    (2) Stay dates and estimated arrival time
    (3) Lodging charges (principally per Basic Lodging Rates in Appendix 1)
    (4) Other matters the hotel deems necessary
  2. If a guest requests to extend stay beyond the dates in item (2) of the preceding paragraph while staying, the Hotel will treat the request as a new application for an accommodation contract at that time.

Formation of accommodation contract, etc.

Article 3

  1. An accommodation contract is formed when the Hotel accepts the application under the preceding article; however, this does not apply if the Hotel proves it did not accept the application.
  2. When an accommodation contract is formed under the preceding paragraph, the guest shall pay the deposit set by the Hotel, up to the basic accommodation charge for the stay (or for three days if the stay exceeds three days), by the date specified by the Hotel.
  3. The deposit shall first be applied to the final accommodation charge; if Articles 6 and 18 apply, it shall be applied to cancellation fees and then damages, with any remainder refunded when paying charges under Article 12.
  4. If the deposit under Paragraph 2 is not paid by the date specified by the Hotel, the accommodation contract shall lose effect; however, this applies only when the Hotel has notified the guest when specifying the due date.

Special contract waiving deposit payment

Article 4

  1. Notwithstanding Article 3, Paragraph 2, after a contract is formed the Hotel may agree to a special arrangement not requiring payment of the deposit under that paragraph.
  2. When accepting an application for an accommodation contract, if the Hotel did not request payment of the deposit under Article 3, Paragraph 2, or did not specify a due date for the deposit, the special arrangement in the preceding paragraph shall apply.

Refusal to conclude accommodation contract

Article 5

  1. The Hotel may refuse to conclude an accommodation contract in the following cases.
    (1) When the application for lodging is not made in accordance with these terms.
    (2) When there is no room available due to full occupancy.
    (3) When the applicant is deemed likely to commit acts regarding lodging that violate laws, public order, or good morals.
    (4) When the applicant is clearly recognized as having a communicable disease.
    (5) When an unreasonable burden regarding lodging is requested.
    (6) When lodging cannot be provided due to natural disaster, facility failure, or other unavoidable reasons.
    (7) When the case falls under Article 15 of the Tochigi Prefecture Inn Business Act Enforcement Ordinance.

Guest’s right to cancel contract

Article 6

  1. Guests may cancel the accommodation contract by notifying the Hotel.
  2. If a guest cancels all or part of an accommodation contract for reasons attributable to the guest (except when the guest cancels before paying a deposit after the Hotel specified a due date under Article 3, Paragraph 2), the Hotel will charge a cancellation fee as set forth in Appendix 2.
    However, when the Hotel agrees to a special arrangement under Article 4, Paragraph 1, the guest’s obligation to pay a cancellation fee applies only when the Hotel has notified the guest when agreeing to that arrangement.
  3. If a guest does not arrive by 7:00 p.m. on the day of stay without contact (or two hours after the stated arrival time if one was given), the Hotel may treat the contract as cancelled by the guest.

Our right to cancel contract

Article 7

  1. The Hotel may cancel an accommodation contract in the following cases.
    (1) When the guest is deemed likely to or has committed acts regarding lodging that violate laws, public order, or good morals.
    (2) When the guest is clearly recognized as having a communicable disease.
    (3) When an unreasonable burden regarding lodging is requested.
    (4) When lodging cannot be provided due to force majeure such as natural disaster.
    (5) When the case falls under Article 15 of the Tochigi Prefecture Inn Business Act Enforcement Ordinance.
    (6) When the guest smokes in bed, tampering with fire equipment, or otherwise fails to follow prohibited items in the Hotel’s house rules.
  2. When the Hotel cancels an accommodation contract under the preceding paragraph, no charge will be made for accommodation services not yet provided.

Registration at check-in

Article 8

  1. On the day of stay, please register the following at the front desk.
    (1) Guest name, age, gender, address, and occupation
    (2) For foreign guests: nationality, passport number, port of entry, and date of entry
    (3) Departure date and estimated departure time
    (4) Other matters the hotel deems necessary
  2. When paying charges under Article 12 by traveler's checks, lodging vouchers, credit cards, or other methods substitutable for currency, please present them at registration under the preceding paragraph.

Room usage hours

Article 9

  1. Guests may use their room from 3:00 p.m. until 10:00 a.m. the next day; for consecutive stays, rooms may be used all day except on arrival and departure days.
  2. Notwithstanding the preceding paragraph, the Hotel may permit use of guest rooms outside the hours specified. Additional charges below will apply.
    (1) Up to 3 hours over: 30% of the room rate (one-third of the room charge)
    (2) Up to 6 hours over: 50% of the room rate (half the room charge)
    (3) Over 6 hours: 100% of the room rate (full room charge)
  3. The room charge equivalent amount in the preceding paragraph shall be 70% of the basic rate.

Compliance with house rules

Article 10

  1. Within the Hotel, guests shall follow the house rules posted by the Hotel.

Business hours

Article 11

  1. Main facility hours are as follows; detailed hours for other facilities are posted on-site and in the in-room service directory.
    (1) Front desk, cashier, and other service hours:
    b) Front desk service 6:00–24:00
  2. The hours in the preceding paragraph may be changed temporarily when unavoidable. We will notify you by appropriate means.

Payment of charges

Article 12

  1. The breakdown of accommodation charges payable by the guest is as set forth in Appendix 1.
  2. Payment of accommodation charges under the preceding paragraph shall be made in currency or by traveler's checks, lodging vouchers, credit cards, or other methods accepted by the Hotel at the front desk upon departure or when billed by the Hotel.
  3. Even if a guest does not stay voluntarily after the Hotel has made a room available, accommodation charges will apply.

Our liability

Article 13

  1. When performing or failing to perform accommodation contracts and related agreements, if the Hotel causes damage to a guest, the Hotel will compensate.
    However, this does not apply when the cause is not attributable to the Hotel.
  2. We have received the fire safety mark from the fire department and carry innkeepers’ liability insurance for fire and other emergencies.

Handling when contracted rooms cannot be provided

Article 14

  1. If the Hotel cannot provide the contracted room, it will, with the guest’s consent, endeavor to arrange alternative accommodation under the same conditions.
  2. If the Hotel cannot arrange alternative accommodation notwithstanding the preceding paragraph, it will pay the guest compensation equivalent to the cancellation fee, applied toward damages.
    However, if we cannot provide a room for reasons not attributable to the Hotel, we will not pay compensation.

Handling of deposited items

Article 15

  1. If loss or damage occurs to items or cash and valuables deposited at the front desk, the Hotel will compensate unless caused by force majeure.
    However, for cash and valuables, if the Hotel requested declaration of type and value and the guest did not do so, the Hotel’s liability for damage shall be limited to ¥150,000.
  2. If loss or damage occurs to items or cash and valuables brought into the Hotel and not deposited at the front desk due to the Hotel’s intent or gross negligence, the Hotel will compensate.
    However, except when the Hotel has acted with intent or gross negligence, for items whose type and value were not declared in advance by the guest, the Hotel’s liability for damage shall be limited to ¥150,000.

Storage of guest luggage or belongings

Article 16

  1. If baggage arrives before check-in, the Hotel will store it responsibly only when the Hotel has acknowledged arrival and will return it at check-in at the front desk.
  2. If baggage or belongings are left at the Hotel after check-out and the owner is identified, the Hotel will contact the owner and seek instructions.
    However, if there are no instructions from the owner or the owner cannot be identified, we will store the item for seven days including the date found, then turn it in to the nearest police station.
  3. The Hotel’s responsibility for storage of baggage or belongings in the cases of the preceding two paragraphs shall follow Article 15, Paragraph 1 in the first case and Article 15, Paragraph 2 in the second.

Parking liability

Article 17

  1. When using the Hotel parking lot, regardless of key deposit, the Hotel provides space only and does not assume responsibility for vehicle management.
    However, when damage is caused by the Hotel’s intent or negligence in managing the parking area, the Hotel shall be liable for compensation.

Guest responsibilities

Article 18

  1. If the Hotel suffers damage due to a guest’s intent or negligence, the guest shall compensate the Hotel.

Appendix 1: Calculation of lodging charges

Content
Total amount payable by guest Lodging rates ① Basic lodging charge (room rate + breakfast) ② Service charge (① × 10%)
Additional charges ③ Additional beverages (other than breakfast/dinner) and other charges ④ Service charge (③ × 10%)
Tax i. Consumption tax d. Bath tax (hot spring areas only)

Note 1. Basic rates are as shown on the rate chart at the front desk.

Appendix 2: Cancellation fees

Contracted guests ＼ Date cancellation notice received No stay Same day Day before 3 days before 7 days before 15 days before 30 days before
Up to 14 guests 100% 80% 50% 30% 20%
15–30 guests 100% 80% 50% 50% 30% 20%
31 guests or more 100% 80% 50% 50% 30% 20% 20%

(Note)

  1. % indicates the cancellation fee as a ratio of the basic accommodation charge.
  2. If the contracted number of nights is shortened, a cancellation fee of one night (the first night) will be charged regardless of the number of nights shortened.
  3. If part of a group of 15 or more cancels, no cancellation fee applies for guests equal to 10% of the booked count (rounded up) as of 15 days before stay (or the acceptance date if booked later).